At MAKHANCHOR VRINDAVAN, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a comprehensive exchange and return policy to make the process as smooth as possible.
Returns
If you wish to return a product, please follow these guidelines:
- Initiate the Return: Contact us within 15 days of receiving your order to initiate a return. You can reach us at:
- Email: contact@makhanchorvrindavan.com
- Phone: +91-9528481899, +91-8630366993
- Condition: The item must be in its original condition, unused, and with all original tags and packaging intact.
- Return Shipping: You will be responsible for the return shipping cost, except in cases of a damaged or incorrect item.
- Refund: Once we receive the returned item and verify its condition, we will process your refund. This may take up to 10 business days.
Exchanges
If you prefer to exchange an item, please follow these guidelines:
- Initiate the Exchange: Contact us within 15 days of receiving your order to initiate an exchange. You can reach us at the provided contact details.
- Condition: The item for exchange must be in its original condition, unused, and with all original tags and packaging intact.
- Exchange Shipping: You will be responsible for the return shipping cost, except in cases of a damaged or incorrect item.
- New Item Selection: Choose the replacement item you would like from our catalog, and we will arrange for the exchange once we receive the returned product.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a return or exchange at no additional cost to you.
Contact Us
If you have any questions or concerns related to our exchange and return policy, please do not hesitate to reach out to us:
- Email: contact@makhanchorvrindavan.com
- Phone: +91-9528481899, +91-8630366993
We are committed to ensuring your satisfaction with your purchase, and our team is here to assist you throughout the return or exchange process. Your shopping experience with us is important, and we are dedicated to making it as hassle-free as possible.